Popular Services

Enhance or upgrade existing business application to support new or modified business processes. Training on existing applications.

Requesting access to city applications to perform daily duties

Replace, move or repair end user devices including desktop computer, laptop, Tablet, iPad, cell phone, monitors, mice, docking station and keyboards

Microsoft Outlook (Office 365) mail desktop and web access

Providing purchasing services for technology software and hardware by ensuring the request meets city standards and security levels.

Supporting and troubleshooting for MDCs, PD business applications and other technology.

Ensuring all city facilities provide sufficient network connections

Requesting net new printers, service of existing, toner & supplies, toner recycle kits

Select this option if you need help with the goodyearaz.gov website.

Select this option if you need help creating a graphic.

Request a new mobile phone or desk phone, report a phone issue, assistance with Call Center functions (i.e. call trees)

Analyze location information, gain business insights and create information products.

Update and create location data to support business objectives

On board of new staff to set up access and supply city issued hardware/software. Off boarding staff from separation, retirement, etc. to collect city issued hardware and disable account access.

Access, group permissions, backup or recovery of files and folders

Select this option if you have an item for an upcoming issue of the monthly InFocus magazine. Submissions are due 6-8 weeks prior to the month you're requesting due to production timelines. For example, content for the August InFocus would be due by mid-June.

Providing staff options to meet virtually on MS Teams with video and voice options. Provide training and assistance, troubleshooting or other services.

Supporting the city conference rooms with AV equipment and conferencing services

Select this option if you want to post content to one of the city's social media accounts.

Supporting and troubleshooting for Fire business applications and other technology.

Select this option if you need a video produced. There are varying levels of video production which have very different turnaround times. Please provide as much information as possible so we can determine an accurate turnaround time.

Select this option if you need photos taken or if you're looking for archived photos.

Select this option if you have an item for #Notes2Know, g-net or employee messaging. Content for #Notes2Know is due by 9:30 a.m. on Tuesdays.

Select this option if you need help communicating with the media or if you need a news release.

Request to document business requirements and configure a new business application