Popular Services

Purchase approved decommissioned user hardware

Replace, move or repair end user devices including desktop computer, laptop, Tablet, iPad, cell phone, monitors, mice, docking station and keyboards

Requesting access to city applications to perform daily duties

Providing purchasing services for technology software and hardware by ensuring the request meets city standards and security levels.

Enhance or upgrade existing business application to support new or modified business processes. Training on existing applications.

Microsoft Outlook (Office 365) mail desktop and web access

On board of new staff to set up access and supply city issued hardware/software. Off boarding staff from separation, retirement, etc. to collect city issued hardware and disable account access.

Provides general GIS support, including one-time maps, reports, data exports, and spatial analysis

Supporting and troubleshooting for MDCs, PD business applications and other technology.

Install new sites, requesting changes to existing or integration of sites. Reporting of alarm, connectivity or trending issues.

Updates GIS data when changes are needed to city infrastructure, utilities, addresses, or other spatial features.

Select this option if you have an item for #Notes2Know, g-net or employee messaging. Content for #Notes2Know is due by 9:30 a.m. on Tuesdays.

Requesting net new printers, service of existing, toner & supplies, toner recycle kits

Description of IT project services offered and how to submit a new project request.

Select this option if you want to post content to one of the city's social media accounts.

Submit a ticket to request a loaner device.

Select this option if you need help with the goodyearaz.gov website.

Supporting the city conference rooms with AV equipment and conferencing services

Supporting and troubleshooting for Fire business applications and other technology.

Request a new mobile phone or desk phone, report a phone issue, assistance with Call Center functions (i.e. call trees)

Select this option if you need help creating a graphic.

Select this option if you need a video produced. There are varying levels of video production which have very different turnaround times. Please provide as much information as possible so we can determine an accurate turnaround time.

Request to document business requirements and configure a new business application

Creates or updates web maps and GIS applications such as GYMaps, existing GIS apps, Field Maps, and Survey123.