Popular Services
Requesting access to city applications to perform daily duties
Enhance or upgrade existing business application to support new or modified business processes. Training on existing applications.
Replace, move or repair end user devices including desktop computer, laptop, Tablet, iPad, cell phone, monitors, mice, docking station and keyboards
Providing purchasing services for technology software and hardware by ensuring the request meets city standards and security levels.
On board of new staff to set up access and supply city issued hardware/software. Off boarding staff from separation, retirement, etc. to collect city issued hardware and disable account access.
Ensuring all city facilities provide sufficient network connections
Analyze location information, gain business insights and create information products.
Supporting the city conference rooms with AV equipment and conferencing services
Select this option if you have an item for #Notes2Know, g-net or employee messaging. Content for #Notes2Know is due by 9:30 a.m. on Tuesdays.
Select this option if you want to post content to one of the city's social media accounts.
Update and create location data to support business objectives
Supporting and troubleshooting for MDCs, PD business applications and other technology.
Integrate location data with business system software and creation of location apps
Requesting net new printers, service of existing, toner & supplies, toner recycle kits
Select this option if you need help with the goodyearaz.gov website.
Request a new mobile phone or desk phone, report a phone issue, assistance with Call Center functions (i.e. call trees)
Install new sites, requesting changes to existing or integration of sites. Reporting of alarm, connectivity or trending issues.
Access, group permissions, backup or recovery of files and folders
Request VPN/Global Connect or Net Motion be enabled to work remotely
Providing staff options to meet virtually on MS Teams with video and voice options. Provide training and assistance, troubleshooting or other services.
Support to connect and display streaming TV or digital signage
Creation of performance or operational metrics and electronic data reporting
Description of IT project services offered and how to submit a new project request.