Popular Services
Requesting access to city applications to perform daily duties
Enhance or upgrade existing business application to support new or modified business processes. Training on existing applications.
Replace, move or repair end user devices including desktop computer, laptop, Tablet, iPad, cell phone, monitors, mice, docking station and keyboards
On board of new staff to set up access and supply city issued hardware/software. Off boarding staff from separation, retirement, etc. to collect city issued hardware and disable account access.
Providing purchasing services for technology software and hardware by ensuring the request meets city standards and security levels.
Ensuring all city facilities provide sufficient network connections
Requesting net new printers, service of existing, toner & supplies, toner recycle kits
Access, group permissions, backup or recovery of files and folders
Supporting and troubleshooting for MDCs, PD business applications and other technology.
Update and create location data to support business objectives
Description of IT project services offered and how to submit a new project request.
Analyze location information, gain business insights and create information products.
Install new sites, requesting changes to existing or integration of sites. Reporting of alarm, connectivity or trending issues.
Creation of performance or operational metrics and electronic data reporting
Request a new mobile phone or desk phone, report a phone issue, assistance with Call Center functions (i.e. call trees)
Providing staff options to meet virtually on MS Teams with video and voice options. Provide training and assistance, troubleshooting or other services.
Select this option if you have an item for an upcoming issue of the monthly InFocus magazine. Submissions are due 6-8 weeks prior to the month you're requesting due to production timelines. For example, content for the August InFocus would be due by mid-June.
Select this option if you need a video produced. There are varying levels of video production which have very different turnaround times. Please provide as much information as possible so we can determine an accurate turnaround time.
Supporting and troubleshooting for Fire business applications and other technology.
Select this option if you need help getting the word out to the community about something the city is doing.
Request for IT to reserve the information technology hardware and software data