Popular Services
Requesting access to city applications to perform daily duties
Enhance or upgrade existing business application to support new or modified business processes. Training on existing applications.
Replace, move or repair end user devices including desktop computer, laptop, Tablet, iPad, cell phone, monitors, mice, docking station and keyboards
Providing purchasing services for technology software and hardware by ensuring the request meets city standards and security levels.
Supporting and troubleshooting for MDCs, PD business applications and other technology.
On board of new staff to set up access and supply city issued hardware/software. Off boarding staff from separation, retirement, etc. to collect city issued hardware and disable account access.
Requesting net new printers, service of existing, toner & supplies, toner recycle kits
Update and create location data to support business objectives
Analyze location information, gain business insights and create information products.
Select this option if you need help with the goodyearaz.gov website.
Creation of performance or operational metrics and electronic data reporting
Select this option if you need photos taken or if you're looking for archived photos.
Description of IT project services offered and how to submit a new project request.
Install new sites, requesting changes to existing or integration of sites. Reporting of alarm, connectivity or trending issues.
Adding, removing or updating mobile applications for iOS and Android devices
Request a new mobile phone or desk phone, report a phone issue, assistance with Call Center functions (i.e. call trees)
Select this option if you want to post content to one of the city's social media accounts.
Ensuring all city facilities provide sufficient network connections
Supporting the city conference rooms with AV equipment and conferencing services
Report a potential security incident or request for review of security threats
Request VPN/Global Connect or Net Motion be enabled to work remotely