Services Provided:
Support and troubleshooting for existing desk phones, cell phones, Call Center, and Teams calling.
Service Availability:
Business hours are M-F 8:00 a.m. – 5:00 p.m. excluding Holidays. After hours support is available by calling IT Service Desk 623-882-7850 and pressing option 3.
Service Levels:
Troubleshooting is acknowledged within 1 hour and resolved within 2 business days. Setting up new reporting has lead times up to three (3) business days.