Services Provided:
Application support includes enterprise/citywide applications. Administrative support of these systems include gathering the requirements to administer the application, ensure the application is running optimally, make requesting changes and enhancements as applicable and apply upgrades that are available. Liaison with vendors for troubleshooting and upgrades. Training requests are also available for any application.
Service Availability:
Business hours are M-F 8:00 a.m. – 5:00 p.m. excluding Holidays. After hours support is available by calling IT Service Desk 623-882-7850 and pressing option 3.