Services Provided:
Set up new user email accounts, shared email accounts and distribution lists. Troubleshooting email issues, calendar and conference room issues. Email quarantine investigation. General Office 365 questions.
Service Availability:
M-F 8:00AM-5:00PM excluding city holidays.
Service Levels:
Troubleshooting is acknowledged within 1 hour and resolved within 2 business days. Setting up new email accounts takes up to 2 business days