Services Provided:
Support of network connectivity, screen set up, use and access to the SCADA system. Provide troubleshooting and adjustments to data alarms. Gather information to present trends for business decisions.
Service Availability:
Business hours are M-F 8:00 a.m. – 5:00 p.m. excluding Holidays. After hours support is available by calling IT Service Desk 623-882-7850 and pressing option 3.
Service Levels:
Break fix incidents are resolved within 48 hours and service request require an evaluation to be estimated. Service request can take up to 4 weeks to complete for complex requests.