My Recently Visited Services
Replace, move or repair end user devices including desktop computer, laptop, Tablet, iPad, cell phone, monitors, mice, docking station and keyboards
Requesting access to city applications to perform daily duties
Enhance or upgrade existing business application to support new or modified business processes. Training on existing applications.
Request to document business requirements and configure a new business application
Providing staff options to meet virtually on MS Teams with video and voice options. Provide training and assistance, troubleshooting or other services.
Update and create location data to support business objectives
Install new sites, requesting changes to existing or integration of sites. Reporting of alarm, connectivity or trending issues.
Supporting and troubleshooting for MDCs, PD business applications and other technology.
Request a new mobile phone or desk phone, report a phone issue, assistance with Call Center functions (i.e. call trees)
Request for IT to reserve the information technology hardware and software data
Review and assess for budget needs associated to new staff and new or modified technology. This includes supplemental and non-CIP budget requests.
Education, and awareness of city security requirements, policies, and guidelines.
Select this option if you need a video produced. There are varying levels of video production which have very different turnaround times. Please provide as much information as possible so we can determine an accurate turnaround time.
Select this option if you have an item for an upcoming issue of the monthly InFocus magazine. Submissions are due 6-8 weeks prior to the month you're requesting due to production timelines. For example, content for the August InFocus would be due by mid-June.
Select this option if you have an item for #Notes2Know, g-net or employee messaging. Content for #Notes2Know is due by 9:30 a.m. on Tuesdays.
Select this option if you need help getting the word out to the community about something the city is doing.
Integrate location data with business system software and creation of location apps
Select this option if you need help with the goodyearaz.gov website.
On board of new staff to set up access and supply city issued hardware/software. Off boarding staff from separation, retirement, etc. to collect city issued hardware and disable account access.
Ensuring all city facilities provide sufficient network connections