Services Provided:
Global settings are in place to prevent staff from accessing sites that are risky or don't have a valid security certificate. Submit a request when a site is blocked that you believe is safe and should be allowed for access. The site will be assessed by the city's security team for validity and safety of the city's network.
Service Availability:
M-F 8:00 a.m. – 5:00 p.m. excluding Holidays
Service Levels:
Request will be acknowledged within 1 hour and resolved within 2 Business days