Overview
Random error messages have occurred with the Accela integration. The Development Services Department Project Administrators have permission to restart the instance after the issue has resolved in Accela.
Definitions
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Instructions
Launch the project in ProjectDox open the Workflow Designer.
Search for the error message below then follow the instructions to resolve the issue.
503 Server Unavailable
Issue: This is a server-side error that indicates that a web server is temporarily unable to handle a request.
Resolution: Restart the workflow instance in ProjectDox.
- Select Restart the instance.
- Choose Process the instance.
- Select Refresh.
Object reference not set to an instance of an object.
Issue: Owner or applicant does not exist in Accela.
Resolution: Update Accela, restart the workflow instance in ProjectDox.
- Select the Files from Accela button.
- Click Restart the instance.
- Choose Process the instance.
- Select Refresh.
