Software Application Change Request Procedure

This procedure shall establish a change request process produced by the IT Application & Business Analyst division. The change request process provides formalized communication for proposing, documenting, and implementing changes within a system. It ensures that decisions do not compromise the IT systems or business operations.

Purpose

This procedure shall establish a change request process produced by the IT Application & Business Analyst division.  The change request process provides formalized communication for proposing, documenting, and implementing changes within a system.  It ensures that decisions do not compromise the IT systems or business operations.

Scope

Change requests will be considered and circulated through the proper channels for collaboration and consideration.

1. Change request: Receipt of an Application Change Request Form from a department.
2. Formal assessment: Evaluation of the request to determine the impact of the change.
3. Planning: Estimated hours to determine a Service Request or Project.
4. Implementation: Design and configuration.
5. Final assessment: User acceptance testing and approval

Responsibilities

1. Department
   1. Documents change using the IT Change Request form.
   2. Meet with stakeholders for collaboration and consensus.
   3. Initiate a TDX Service Request by attaching the completed and signed change request form.
2. Information Technology
   1. Approval of change (40+ hours will require a project in TDX).
      • If the change request results in a TDX Project, PM will determine the grace period.
      • No changes shall occur within the initial 90 days of a project implementation.
   2. Upon approval, IT works on updating the application with the changes identified in the change request.
   3. User Acceptance Testing.
   4. Implementation to PROD.
   5. Enforcement of guidelines.

Guidelines

Upon completion of a change request:

• Month 1 – 3: Users operate the application documenting issues.
• Month 4 – 5: The department identifies issues.
• Month 6+: Formal change request followed by IT review.